Orders: If products are temporarily or permanently unavailable, we will send you an e-mail or include a note with your order so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we will endeavor to give you a refund as quickly as possible.
In confirming your order, you are accepting all of our policies & general conditions of sale.
Payment:
All Prices are in US Dollars.
We accept Visa, Mastercard, Amex, Discover and, of course - Paypal.
PayPal is our preferred method, since faster processing time means faster service for you! If you don't have a PayPal account, don't worry! You can still pay us securely with your credit card using PayPal (and you don't even have to sign up for an account!) For helpful instructions on how to do this, please see our FAQ's page.
If you'd like to sign up for a PayPal account, you can visit www.PayPal.com - there is no cost, and you'll be set up in minutes.
Please note: We fully reserve the right not to ship to any unconfirmed paypal addresses.
Please also note when paying by Visa, MC, Discover, or American Express that your billing address and zip code must correspond with the billing address and zip code on file with the card issuing bank. If it does not correspond, we will not be able to process your order. In addition, you must correctly enter your credit card's CVV code when checking out. This is a three- or four-digit code found on the back of your credit card. Orders placed without the correct CVV code will not be honored.
If we are required to verify your address and payment information with the bank that issues your credit card, this will delay the processing of your order significantly.
Babygirl Boutique practices strict fraud prevention policies.
If your order appears fraudulent, we will ask you to provide us with further verification of your credit card. *Note: An email response from you is not a verification. We must have proof that you are the owner of the card before we will continue to process your order.
Web boutiques like ours are vulnerable to chargebacks from customers using credit cards fraudulently. For your protection as well as ours, we may require that your order be shipped to your billing address with signature required.
The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We also reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. All fraudulent transactions are investigated and prosecuted in accordance with applicable law. Again, we fully reserve the right not to ship to any unconfirmed Paypal addresses. Thank you in advance for your cooperation and understanding.
Prices are subject to change at any time. We do not honor promotional discounts after a sale is over. Please take advantage of our sales and promotions during their specified time frames. If you buy an item on sale, your discount savings does not apply toward future orders or returned items.
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Coupons:
BGB offers many coupon discounts in our newsletters. You can sign up for our newsletter on any page of our website by entering your email address in the newsletter sign-up form just below our "What's Hot Box" on the top left corner of our website. Coupon discounts may not be "stacked" and may not be combined with any other offer or coupon. You can only use one coupon code per order, so use the one that works best for you! Coupons may not be applied towards previous purchases. Please take advantage of our promotions during their specified time frames. We reserve the right to cancel, suspend and/or modify promotions at any time.
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Shipping:
HOLIDAY SHIPPING POLICY - For the protection of our customers during certain holiday seasons, such as Halloween, Christmas, and Valentine's Day, it is necessary for us to ship all shipments to the billing address on file with the credit card used to place the order. If you need your order to be shipped to an alternate shipping, please follow these steps:
1.) Please contact the bank that issued your credit card and add the address where you want your package shipped to as an "alternate shipping address"
2.) Contact us via email here and we will verify the alternate shipping address through your bank.
If we are unable to verify your alternate shipping address with your bank in 5 business days, we will automatically ship your package to your billing address that is on file with your credit card. This is for the protection of our customers and to prevent potential credit card fraud.
Shipping to Domestic US Customers:
Orders are shipped via USPS Priority Mail with delivery confirmation, or via UPS.
Note about FPO/APO and P.O. Boxes:
UPS does not offer service to APO/FPO addresses or P.O. Boxes - Please select USPS. All P.O. box and FPO/APO orders will ship via USPS no matter the delivery method selected at checkout.
Orders exceeding $75 in value, large orders, and all orders purchased with American Express are shipped with Signature Confirmation - You will have to sign for your package. In addition, we reserve the right to send any packages via signature confirmation if we deem it necessary due to known issues with theft in bad neighborhoods in large metropolitan areas.
Shipping Times for Items Marked "Usually Ships in 2-3 Business Days"
Priority Mail: 3 business days in-house processing + 2 to 3 days for delivery.
Express Mail: 3 business days in-house processing + 1 to 2 days for delivery.
UPS Ground: 3 business days in-house processing + 7 to 10 days for delivery.
Shipping Times for Items Marked "Please Allow 7 to 10 Days for Shipping"
Priority Mail: 7 to 10 business days in-house processing + 2 to 3 days for delivery.
Express Mail: 7 to 10 business days in-house processing + 1 to 2 days for delivery.
UPS Ground: 7 to 10 business days in-house processing + 7 to 10 days for delivery.
Please allow a 72 hour processing period after placing your order. We do not ship on weekends or holidays, but we do ship daily throughout the week.
If you need signature confirmation or insurance added to your package because of theft concerns in your neighborhood, you must arrange these extra services before you make your purchase.
We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the United States Postal Service or the United Parcel Service.
Customers will receive a tracking number via email once their order has been shipped. Customers may track their parcels at http://www.usps.com or http://www.ups.com. You will also be sent a link in your order confirmation email where you may check the status of your order on our site. We're all about options, baby.
If it has been several days since you placed your order and you have not received an email containing your tracking number or have yet to receive a package from us, DON'T PANIC! Before you phone us or shoot us an email, please review your order to see if you ordered an item that requires a longer than normal shipping time. (For example: You ordered a special order pair of shoes that require additional processing time) This information is shown on each individual product page. If you have already done this, please contact us with the last 5 digits of your order # (after the dash.)
In some instances, we may dropship items to our customers. Gift wrapping services cannot be used for orders that have been dropshipped directly to the customer.
International Customers:
International orders are shipped via USPS International Priority, USPS International Express, or UPS Worldwide Saver for most countries.
Shipping Times for Items Marked "Usually Ships in 2-3 Business Days"
Priority International Mail: 3 business days in-house processing + 4 to 7 days for delivery.
Express International Mail: 3 business days in-house processing + 3 to 5 days for delivery.
Shipping Times for Items Marked "Please Allow 7 to 10 Business Days for Shipping"
Priority International Mail: 7 to 10 business days in-house processing + 4 to 6 days for delivery.
Express International Mail: 7 to 10 business days in-house processing + 3 to 5 days for delivery.
These are estimated times only!! We are not responsible for any delays due to customs or the postal delivery service in your country.
We ship to: Canada, the UK, Ireland, Scotland, France, Spain, Portugal, Italy, Germany, Sweden, Switzerland, The Netherlands, Denmark, Norway, Finland, Iceland, Austria, Belgium, Australia, New Zealand, Israel, South Africa, Greece, Korea, Japan and Singapore, and several other countries. Please check our list of countries on our checkout pages.
***Please note: We reserve the right to remove all footwear from the manufacturer's boxes for packages bound for international destinations to save on shipping costs. Both USPS and UPS assess hefty surcharges for boxes that exceed certain dimensions and weight values.***
Shipping Costs:
Add your desired items to your shopping cart, and calculate your shipping costs here!
What's that you about your Free Shipping offers for orders over a certain amount????? Click here to get the full skinny. Please note: HAWAII & ALASKA: The free shipping offer is not valid for HAWAII & ALASKA residents due to the fact that the shipping providers (UPS and USPS) charge hefty extended area surcharges for delivery. We will email all HAWAIIAN and ALASKAN customers to collect additional shipping monies.
If an international customer utilizes the free shipping offer on an excessive amount of heavy or large items, we reserve the right to cancel the order or contact the customer to collect shipping fees if the weight or dimensions of the order exceeds a reasonable amount. Customs, duties, taxes, return postage and other related charges are the sole responsibility of the customer and cannot be refunded.
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Returns:
PLEASE READ OUR RETURN POLICY!
We want you to be super happy with everything you purchase from our boutique. Most Returns are due to fit issues. Please consult our sizing guides before ordering, and if you have any questions, don't hesitate to contact us. We're here to help! An email now could save you lots of hassle later! We will not be held responsible for return shipping charges or other any other charges due to non-fitting items.
Customers must inform BabygirlBoutique.com of any order discrepancy within 3 days from the receiving date so that we may investigate and resolve the situation accordingly.
One reason why we can offer our customers low prices is due to the fact that we do not employ 24-hour customer service telephone support staff. Please be patient with us! We will try our best to handle all customer service inquiries as fast as possible. We kindly ask that you do not call our telephone line repeatedly. PLEASE EMAIL US FOR ALL URGENT INQUIRIES! WE RESPOND FASTER TO EMAILS! Please allow 24-72 hours for us to respond to email inquiries.
If you order more than 5 quantity of the same item, your order will be considered a "special order" and is non-returnable. Why? Because we don't need 97 quantity school girl costumes on hand in our warehouse. (for example)
There is a restocking fee of 25% on all special order items, including shoes. Why? Because these are items that we do not stock in our warehouse. Warehouse space is precious, indeed.
BabygirlBoutique.com is not responsible for manufacturer defects. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 25% restocking fee. Why? Because claiming your item is "defective" is an easy way out of a restocking fee just because you decided you don't want the item. If the item is defective, we will replace it for you.
Direct exchanges are not possible at this time. We no longer processes size exchanges or any other type of merchandise exchanges. To simplify the return process and keep up with customer service demands, we issue store credit codes to everyone who returns an item.
If you returned an item and wanted the same item in a different size, you can use your store credit code to purchase the desired size. Your store credit code will work only for your exchange items; your code will not work on any other merchandise in the boutique.
BabygirlBoutique.com utilizes a return authorization number system (RA#) for processing returns. If you wish to return an item, you need to email us for an RA# (see below). Please do not call to request an RA#. Please use the contact form below to request an RA#.
If you do not write your RA# on your package, you will not receive a credit for the item(s), or get them back. Your return will effectively be "LOST". Unauthorized returns will be deemed "LOST" as well. BGB does care about customer satisfaction and we do accept returns whenever possible, but we must have customers follow these guidelines and restrictions to avoid lost returns and control costs and inventory.
BabygirlBoutique.com customers offers two options for your return items:
1.) Store Credit
2.) Size Exchange Credit
Customers will be sent a store credit code or size exchange credit code once their return items have been received and processed. Your store credit code will be processed within 21 business days from the date of receipt of your item(s) in our warehouse. Please take into consideration that we are not open on national holidays, Saturdays or Sundays.
Please make sure that we have your correct email address on file.
Store credit counts toward merchandise only, not shipping charges; you will need to pay for shipping charges when using your store credit code on an order unless your order falls within our "free shipping" requirements. If you used a discount coupon when originally placing your order, we will credit you the exact amount that you paid for your item(s) after you used a discount coupon.
WE DO NOT ISSUE REFUNDS; WE ISSUE STORE CREDIT CODES. ALL SALE ITEMS FROM OUR "ON SALE" PAGE ARE FINAL SALES. No returns will be accepted on items marked as FINAL SALE anywhere on the product page. BGB is not responsible for return shipping charges due to non-fitting items.
All returns and refunds are determined on a case-by-case basis by Babygirl Inc., and can be refused for any reason at any time.
Customers have 14 business days from the date they received their shipment to request an RA#, and 14 business days from the date they were sent an RA# to send the item(s) back. Once we receive and process your item(s), we will issue your store credit code via email. Please allow up to 21 business days for processing time if you return is authorized.
Did you forget or lose your store credit code? Email us and we'll find it lickety split! Not sure how to use your store credit code? Click here for instructions!
All return items must be authorized by BabygirlBoutique.Com staff with a return authorization number (RA#) and must be returned in the same condition you received the merchandise (e.g. tags attached, in its same box or packaging, etc.)
Customers are responsible for shipping costs when returning item(s); Shipping fees are non-refundable.
Returned items that have been altered from their original state (e.g. no tags, or unclean, ripped packaging, etc.) may be subject to a 40% restocking fee.
Items covered in pet hair will be charged a 20% cleaning fee.
Worn or damaged items are subject to a 50% restocking fee. Shoe boxes that have been taped will be charged a 50% restocking fee. Why? Because these items are un-sellable to another customer and must be donated to our local charity.
Customers who have received free shipping on their order and then decide to return the entire order or a portion of their order will have the original shipping costs incurred by BG Inc. deducted.
Returns and fees are judged at the discretion of Babygirl Inc. Please do not ship your item back to us without a return authorization number (RA#) or with a fake RA#. If you do, your package will not be accepted.
Please do not return worn items. Please know that we have a policy in place where we double check all inventory we ship to make sure all merchandise is in its proper condition prior to shipment. We know when you send us worn items.
If your return is approved, you will receive a return authorization number (RA#) via email within 4 - 5 business days from the date you submit your request (excluding weekends and U.S. holidays).
We cannot accept wigs or intimate lingerie items back for any reason...ever! This includes hosiery, socks, panties, pasties and any boxed or packaged lingerie that includes a thong or g-string, in particular. If it touches an intimate region, we cannot accept your return request for sanitary reasons.
Cosmetics are not returnable: Lipstick, gloss, powder, mascara, or anything like that!
Corsets, petticoats, waist cinchers, and bras that are not in packaging are acceptable as long as they do not include a thong or g-string. Swimwear may be returned as long as the sanitary strip is still in place and any tags and/or packaging is still in tact. Please use common sense. If you are unsure about what can or cannot be returned, please ask!
Halloween Costume Policies for costumes purchased between the dates of September 30th and November 15th - Click here for details.
Customers are responsible for all shipping fees for any authorized returns and/or purchases made utilizing their store credit code. Store credit applies toward merchandise amounts only, not shipping fees. We will keep your store code on file and it is valid for 1 full year after the date of issue. Once again, we keep your store credit code on file for one year after the issue date. Original shipping charges and return shipping charges will not be credited. We do not pay return shipping on non-defective merchandise. You will need to pay shipping costs for your order when using a store credit code to place an order; if your purchase does not fall within our minimum purchase requirements for free shipping ($75 for U.S. Customer and $350 for International Customers) you will be required to pay for shipping.
Prices are subject to change at any time. We do not honor promotional discounts after a sale is over. Please take advantage of our sales and promotions during their specified time frames. If you buy an item on sale, your discount savings does not apply toward future orders. Please do not email us asking to do so. All requests asking us to retroactively apply a promotional discount to a previous order will not be answered.
If we authorize your return:
PLEASE READ these directions for packing:
• We will issue a store credit code within 21 business days after the date we receive your package.
• Pack the unworn item(s) securely and in the same condition and/or packaging in which you received it. If returning footwear: Do not apply tape or labels directly to the shoe box or otherwise damage the box or you will be subject to a 50% restocking fee.
• IMPORTANT: Please include a note in your package with your name, order #, and any other necessary details.
• The customer is responsible for postage fees when sending any item(s) back to us. We strongly recommend that you send your package back to us with tracking. We are not responsible for lost or stolen packages.
• Store Credit will be issued in the form of a code which will be emailed to you. If you buy an item on sale, your discount savings does not apply toward future items. If you haven't received an email within 21 business days, check your bulk / spam folder. If that doesn’t work, please contact us!
• Customs, duties, taxes, return postage and other related charges are the sole responsibility of the customer and cannot be refunded.
Click here to request a RETURN AUTHORIZATION NUMBER (RA#).
Please allow up to 4-5 business days for an RA#.
(We are not open on Saturday, Sunday, and major national holidays.)
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Important New Policies Regarding Costumes:
All costumes and costume accessories purchased between the dates of September 30th and November 15th are NON-RETURNABLE.
All sales are final for costumes and costume accessories purchased between the dates of September 30th and November 15th.
Costume Accessories are any items from our Halloween Costumes Accessories Pages.
All costumes and costume accessories purchased between the dates of September 30th and November 15th that are returned to us will be donated to charity, and no credit will be issued.
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Refused Packages and Canceled Orders, Unclaimed Packages, and Order Substitutions:
CANCELED ORDERS: Please do not call with an order cancellation request. Phone order cancellation requests will not be processed.
Orders cannot be cancelled once the checkout process has been completed. Because of our dedication to process all orders as quickly as possible, once the checkout process is completed, our warehouse will be immediately notified to pull and pack the order for shipment. We sincerely regret any inconvenience this may cause you.
We do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.
REFUSED PACKAGES: Once an order has shipped, we consider the transaction completed. Refusing a package does not entitle you to a refund. Refused packages are subject to a 20% restocking fee in addition to the cost of the shipping and handling because we have already incurred the cost of preparing, processing and shipping your order.
UNCLAIMED PACKAGES:We will make two good faith attempts to contact you about your unclaimed package - usually once by telephone and once by email. Please make sure your correct information is entered upon checkout to ensure that we are able to contact regarding your order.
If we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus 20% restocking fee and shipping costs.
INCORRECTLY ENTERED SHIP TO ADDRESSES:
Please make sure to double check your Ship To and Bill To addresses upon placing your order. If you enter an incorrect Ship To address when you place your order and your package bounces back to us, we will make two good faith attempts to contact you about your incorrectly addressed package. The time-frame in which it takes for your package to bounce back to us once it has been sent to an incorrect address can take as long as one month! Please make sure to double check your address upon placing your order.
If you email us after your order has been shipped asking us to include an apartment number or any other additional address information that you did not include upon placing your order, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear).
If your package bounces back to us, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear), plus the amount needed to ship the package(s) back to you.
The additional $10.00 or $15.00 fee is necessary because we incur this charge from UPS when you have entered your information incorrectly and your package comes back to us undeliverable and/or when we have to include additional information you did not include upon placing your order.
If your package bounces back to us and we have tried to contact you and we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus a 20% restocking fee and the shipping costs.
ORDER SUBSTITUTIONS:
Sorry, but we are unable to process order substitutions after you place your order. We are busily working to fill orders during the day and we do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.
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Other Stuff You Should Know
We strive to accurately represent the color and appearance of our products in our product images, which we quality check on at least 6 monitors. However, due to the fact that monitor settings vary, we strongly encourage all of our shoppers to read the product description in addition to looking at the pictures. For example, a burgundy dress may appear purple on your monitor due to your individual monitor settings. If you are in doubt about the color of an item, please don't hesitate to ask - we're here to help!
A word about Babygirl Inc.'s Inventory: All of our clothing, lingerie, jewelry & accessories items are in-stock and ready to ship. 75% of the footwear & costume styles you see on our site are in-stock and ready to ship; However please note: some sizes / styles require us to order them directly from the distributor (particularly with Pleaser USA & Demonia styles) which will extend your wait time for receiving your item from 7 - 15 days, sometimes shorter.
If you see an item that is "Temporarily Sold Out" it means that we plan to re-stock when it becomes available again from the manufacturer. If an item is truly no longer available, we take it off the site. We have many styles that we re-order on a continuous basis. Also, we always try to order items in a range of sizes since, as we know, there are all shapes and sizes of girls out there. We have received a lot of feedback that we should order more items in large sizes and/or plus sizes. We always try to do this. The problem is that these are often the most popular sizes. If what you see is only available in a small or medium on the site, that usually means the larger sizes have sold out and not that we only ordered it in the smaller sizes. Please shoot *us* an email to see if the item in which you are interested is still available in your size. **Thank you!!**
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Privacy Policy:
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. You can be rest assured that we will NEVER share your information with any third party whatsoever.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
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Legal Notices: ACCESSING, BROWSING OR OTHERWISE USING THE BABYGIRLBOUTIQUE.COM SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS SET FORTH ON THIS PAGE, SO PLEASE READ THIS PAGE AND OUR FAQ'S PAGE CAREFULLY BEFORE PROCEEDING.
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Disclaimer: Babygirl, Inc., its employees, officers, shareholders and affiliates are not liable for bodily injury, property damage or any other loss, claim or damage arising out of the use of any items listed on Babygirlboutique.com. The purchase or use of any item from Babygirlboutique.com constitutes an acknowledgment and express contractual agreement on the part of the purchaser and/or end-user that Babygirl Inc., its employees, officers, shareholders and affiliates will not be deemed liable for any bodily injury, property damage or any other loss, claim or damage that may arise from the use of the products it sells. Babygirl, Inc., employees, officers, shareholders and affiliates make no warranties, express or implied, of the products it sells.
Babygirl Inc. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
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