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Policies

All terms, conditions, and amounts are subject to change without notice and at any time.







Orders:

If products are temporarily or permanently unavailable, we will send you an e-mail or include a note with your order so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we will endeavor to give you a refund as quickly as possible.

In confirming your order, you are accepting all of our policies & general conditions of sale.

Payment:

All Prices are in US Dollars.

We accept Visa, Mastercard, Amex, Discover and, of course - Paypal.

We use Paypal as our Payment Processor. If you don't have a PayPal account, don't worry! You can still pay us securely with your credit card using PayPal (and you don't even have to sign up for an account!) For helpful instructions on how to do this, please see our FAQ's page.

Please note: We fully reserve the right not to ship to any unconfirmed paypal addresses.

Please also note when paying by Visa, MC, Discover, or American Express that your billing address and zip code must match the billing address and zip code on file with the card issuing bank. If it does not match, we will not be able to process your order. In addition, you must correctly enter your credit card's CVV code when checking out. This is a three- or four-digit code found on the back of your credit card. Orders placed without the correct CVV code will not be honored.

If we are required to verify your address and payment information with the bank that issues your credit card, this may delay the processing of your order.

 If your order appears fraudulent, we will ask you to provide us with further verification of your credit card. An email response is not a verification. We must have proof that you are the owner of the card before we will continue to process your order.

For your protection as well as ours, there are some instances where we may require that your order be shipped to your billing address with signature required.

Babygirl Boutique and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

We also reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. All fraudulent transactions are investigated and prosecuted in accordance with applicable law. Again, we fully reserve the right not to ship to any unconfirmed Paypal addresses. Thank you in advance for your cooperation and understanding.

Prices are subject to change at any time. We do not honor promotional discounts after a sale is over. Please take advantage of our sales and promotions during their specified time frames. If you buy an item on sale, your discount savings does not apply toward future orders or returned items.

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Coupons:

BGB offers many coupon discounts in our newsletters. You can sign up for our newsletter on any page of our website by entering your email address in the newsletter sign-up form just below our "What's Hot Box" on the top left corner of our website. Coupon discounts may not be "stacked" and may not be combined with any other offer or coupon. You can only use one coupon code per order, so use the one that works best for you! Coupons may not be applied towards previous purchases. Please take advantage of our promotions during their specified time frames. We reserve the right to cancel, suspend and/or modify promotions at any time.

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Shipping:

Shipping to Domestic US Customers:

Orders are shipped via USPS Priority Mail with delivery confirmation, or via UPS.

Note about FPO/APO and P.O. Boxes:
UPS does not offer service to APO/FPO addresses or P.O. Boxes - Please select USPS. All P.O. box and FPO/APO orders will ship via USPS no matter the delivery method selected at checkout.

Orders exceeding $75 in value, large orders, and all orders purchased with American Express are shipped with Signature Confirmation to the billing address on file with your credit card company; You will have to sign for your package. In addition, we reserve the right to send any packages via signature confirmation if we deem it necessary due to known issues with theft in bad neighborhoods in large metropolitan areas.

Shipping Times for Items Marked "Usually Ships in 2-3 Business Days"
Priority Mail: 3 business days in-house processing + 2 to 3 days for delivery.
Express Mail: 3 business days in-house processing + 1 to 2 days for delivery.
UPS Ground: 3 business days in-house processing + 7 to 10 days for delivery.

Shipping Times for Items Marked "Please Allow 7 to 10 Days for Shipping"
Priority Mail: 7 to 10 business days in-house processing + 2 to 3 days for delivery.
Express Mail: 7 to 10 business days in-house processing + 1 to 2 days for delivery.
UPS Ground: 7 to 10 business days in-house processing + 7 to 10 days for delivery.

Please allow up to 72 hours processing time after placing your order. We do not ship on weekends or holidays, but we do ship daily throughout the week.

If you need signature confirmation or insurance added to your package because of theft concerns in your neighborhood, please type us a note in the comments/notes section of your shopping cart.

We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the United States Postal Service or the United Parcel Service.

Customers will receive a tracking number via email once their order has been shipped. Customers may track their parcels at http://www.usps.com or http://www.ups.com. You will also be sent a link in your order confirmation email where you may check the status of your order on our site. 

In some instances, we may dropship items to our customers. Gift wrapping services cannot be used for orders that have been dropshipped directly to the customer.

International Customers:

International orders are shipped via USPS International Priority, USPS International Express, or UPS Worldwide Saver for most countries.

Shipping Times for Items Marked "Usually Ships in 2-3 Business Days"
Priority International Mail: 3 business days in-house processing + 4 to 7 days for delivery.
Express International Mail: 3 business days in-house processing + 3 to 5 days for delivery.

Shipping Times for Items Marked "Please Allow 7 to 10 Business Days for Shipping"
Priority International Mail: 7 to 10 business days in-house processing + 4 to 6 days for delivery.
Express International Mail: 7 to 10 business days in-house processing + 3 to 5 days for delivery.

These are estimated times only!! We are not responsible for any delays due to customs or the postal delivery service in your country.

We ship to: Canada, the UK, Ireland, Scotland, France, Spain, Portugal, Italy, Germany, Sweden, Switzerland, The Netherlands, Denmark, Norway, Finland, Iceland, Austria, Belgium, Australia, New Zealand, Israel, South Africa, Greece, Korea, Japan and Singapore, and several other countries. Please check our list of countries on our checkout pages.

We reserve the right to remove all footwear from the manufacturer's boxes for packages bound for international destinations to save on shipping costs. Both USPS and UPS assess hefty surcharges for boxes that exceed certain dimensions and weight values.

Shipping Costs:

Add your desired items to your shopping cart, and calculate your shipping costs here!

BGB offers Free Shipping for orders over a certain amount! That's right. Click here to get the full skinny! Please note: HAWAII & ALASKA: The free shipping offer is not valid for HAWAII & ALASKA residents due to the fact that the shipping providers (UPS and USPS) charge hefty extended area surcharges for delivery. We will email all HAWAIIAN and ALASKAN customers to collect additional shipping monies.

If an international customer utilizes the free shipping offer on an excessive amount of heavy or large items, we reserve the right to cancel the order or contact the customer to collect shipping fees if the weight or dimensions of the order exceeds a reasonable amount. Customs, duties, taxes, return postage and other related charges are the sole responsibility of the customer and cannot be refunded.






RETURN POLICY:

PLEASE EMAIL US FOR A FASTER RESPONSE! (Why? Because we are often working when you are sleeping!) Please allow 24-48 hours for us to respond to email inquiries.

If you order more than 5 quantity of the same item, your order will be considered a "special order" and is non-returnable.

There is a restocking fee of 25% on all special order items, including shoes, when indicated on the product page.

BabygirlBoutique.com is not responsible for manufacturer defects; however, if the item is defective, we will replace it for you.

BabygirlBoutique.com utilizes a return authorization number system (RA#) for processing returns. If you wish to return an item, please use the contact form below to request an RA#.

Please write your RA# on your package; we cannot accept packages without an RA#

BGB does care about customer satisfaction and we accept returns whenever possible, and we must have customers write their RA# on the outside of their packages to to avoid lost returns. 

Customers have 14 business days from the date of order delivery to request an RA#, and 14 business days from the date the RA# was issued to send the item(s) back.

If your item qualifies for a refund, your payment method will be refunded within 14 business days from the date of receipt of your item(s) in our warehouse. Please take into consideration that we are not open on national holidays, Saturdays or Sundays.

If you used a discount coupon when originally placing your order, we will issue you a credit in the exact amount that you paid for your item(s) after you used a discount coupon.



If you return an entire order for which you received free shipping, the shipping cost we incurred to ship the item(s) to you will be deducted from your refund amount. Please make sure that we have your correct email address on file in case we need to get in touch with you.

ALL SALE ITEMS FROM OUR "ON SALE" PAGE ARE FINAL SALES. No returns will be accepted on items marked as "Final Sale" or "On Sale" anywhere on the product page. BGB is not responsible for return shipping charges due to non-fitting items.  

Customers have 14 business days from the date of order delivery to request an RA#, and 14 business days from the date the RA# was issued to send the item(s) back.

Please allow up to 14 business days for processing after we receive your return - Most returns happen quickly, however during busy holiday seasons such as Halloween, Christmas, and Valentine's Day, returns processing can take up to 14 business days.

Have a question? Email us and we'll find the answer lickety split! Need to ask for an RA# again? Click here for instructions! All return items must be authorized by BabygirlBoutique.Com staff with a return authorization number (RA#) and must be returned in the same condition you received the merchandise (e.g. tags attached, in its same box or packaging, etc. Please do not return worn items exposed to smoke of any kind or covered in pet hair!)



Customers are responsible for shipping costs when returning item(s); Shipping fees are non-refundable.

You will receive a return authorization number (RA#) via email within 2 business days from the date you submit your request (excluding weekends and U.S. holidays).

We cannot accept wigs or intimate lingerie items back for any reason. We do not accept returns for: hosiery, socks, panties, pasties and any boxed or packaged lingerie that includes a thong or g-string, in particular. If it touches an intimate region, we cannot accept your return request for sanitary reasons. Cosmetics are not returnable: Lipstick, gloss, powder, mascara, or anything like that! Corsets, petticoats, waist cinchers, and bras that are not in boxed packaging are acceptable as long as they do not include a thong or g-string. Swimwear may be returned as long as the sanitary strip is still in place and any tags and/or packaging is still in tact.

Halloween Costume Policies for costumes purchased between the dates of September 30th and November 15th - Click here for details.  

We will keep your store code on file and it is valid for 1 full year after the date of issue.

• Pack the unworn item(s) securely and in the same condition and/or packaging in which you received it. If returning footwear, please do not apply tape or labels directly to the shoe box or otherwise damage the box - doing so is subject to a 50% restocking fee.

IMPORTANT: Please include a note in your package with your name, order #, and any other necessary details.

• We strongly recommend that you send your package back to us with tracking. We are not responsible for lost or stolen packages.

• If requested, store credit will be issued in the form of a coupon code which will be emailed to you directly.

If you haven't received an email within 21 business days, check your bulk / spam folder. If that doesn’t work, please contact us!

• Customs, duties, taxes, return postage and other related charges are the sole responsibility of the customer and cannot be refunded.



Click here to request a RETURN AUTHORIZATION NUMBER (RA#).
Please allow up to 4-5 business days for an RA#.

(We are not open on Saturday, Sunday, and major national holidays.)


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Important New Policies Regarding Costumes:

All costumes and costume accessories purchased between the dates of September 30th and November 15th are NON-RETURNABLE. All sales are final for costumes and costume accessories purchased between the dates of September 30th and November 15th.

Costume Accessories are any items from our Halloween Costumes Accessories Pages.

All costumes and costume accessories purchased between the dates of September 30th and November 15th that are returned to us will be donated to charity, and no credit will be issued.

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Refused Packages and Canceled Orders, Unclaimed Packages, and Order Substitutions:

CANCELED ORDERS: Phone order cancellation requests are not possible at this time; we must have your cancellation request submitted via email.

Sometimes orders cannot be cancelled once the checkout process has been completed. Because of our dedication to process all orders as quickly as possible, once the checkout process is completed, our warehouse will be immediately notified to pull and pack and/or order your items for shipment. We sincerely regret any inconvenience this may cause you.

We do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.

REFUSED PACKAGES: Once an order has shipped, we consider the transaction completed. Refused packages are subject to a 20% restocking fee in addition to the shipping cost.

UNCLAIMED PACKAGES: We will make two good faith attempts to contact you about your unclaimed package - usually once by telephone and once by email. Please make sure your correct information is entered upon checkout to ensure that we are able to contact regarding your order.

If we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus 20% restocking fee and shipping costs.

INCORRECTLY ENTERED SHIP TO ADDRESSES: Please make sure to double check your Ship To and Bill To addresses upon placing your order. If you enter an incorrect Ship To address when you place your order and your package bounces back to us, we will make two good faith attempts to contact you about your incorrectly addressed package. The time-frame in which it takes for your package to bounce back to us once it has been sent to an incorrect address can take as long as one month! Please make sure to double check your address upon placing your order.

If you email us after your order has been shipped asking us to include an apartment number or any other additional address information that you did not include upon placing your order, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear).

If your package bounces back to us, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear), plus the amount needed to ship the package(s) back to you.

The additional $10.00 or $15.00 fee is necessary because we incur this charge from UPS when you have entered your information incorrectly and your package comes back to us undeliverable and/or when we have to include additional information you did not include upon placing your order.

If your package bounces back to us and we have tried to contact you and we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus a 20% restocking fee and the shipping costs.

ORDER SUBSTITUTIONS: We are unable to process order substitutions after you place your order. We are working to fill orders during the day and we are unable to guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.

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Other Stuff You Should Know

We strive to accurately represent the color and appearance of our products in our product images, which we quality check on at least 6 monitors. However, due to the fact that monitor settings vary, we strongly encourage all of our shoppers to read the product description in addition to looking at the pictures. For example, a burgundy dress may appear purple on your monitor due to your individual monitor settings. If you are in doubt about the color of an item, please don't hesitate to ask - we're here to help!

A word about Babygirl Inc.'s Inventory: All of our clothing, lingerie, jewelry & accessories items are in-stock and ready to ship. 75% of the footwear & costume styles you see on our site are in-stock and ready to ship; However please note: some sizes / styles require us to order them directly from the distributor (particularly with Pleaser USA & Demonia styles) which will extend your wait time for receiving your item from 7 - 15 days, sometimes shorter.

If you see an item that is "Temporarily Sold Out" it means that we plan to re-stock when it becomes available again from the manufacturer. If an item is truly no longer available, we mark it as Sold Out. We have many styles that we re-order on a continuous basis. Also, we always try to order items in a range of sizes since, as we know, there are all shapes and sizes of girls out there. We have received a lot of feedback that we should order more items in large sizes and/or plus sizes. We always try to do this. The problem is that these are often the most popular sizes. If what you see is only available in a small or medium on the site, that usually means the larger sizes have sold out and not that we only ordered it in the smaller sizes. Please shoot *us* an email to see if the item in which you are interested is still available in your size. **Thank you!!**

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Privacy Policy:

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. You can be rest assured that we will NEVER share your information with any third party whatsoever.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

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Legal Notices:

ACCESSING, BROWSING OR OTHERWISE USING THE BABYGIRLBOUTIQUE.COM SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS SET FORTH ON THIS PAGE, SO PLEASE READ THIS PAGE AND OUR FAQ'S PAGE CAREFULLY BEFORE PROCEEDING.

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Disclaimer:

Babygirl, Inc., its employees, officers, shareholders and affiliates are not liable for bodily injury, property damage or any other loss, claim or damage arising out of the use of any items listed on Babygirlboutique.com. The purchase or use of any item from Babygirlboutique.com constitutes an acknowledgment and express contractual agreement on the part of the purchaser and/or end-user that Babygirl Inc., its employees, officers, shareholders and affiliates will not be deemed liable for any bodily injury, property damage or any other loss, claim or damage that may arise from the use of the products it sells. Babygirl, Inc., employees, officers, shareholders and affiliates make no warranties, express or implied, of the products it sells.

Babygirl Inc. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

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